UX / Product Design

Designing against alert fatigue: Understanding why hospitalists override so many critical alerts.

Hospitalists override an overwhelming number of critical drug-interaction alerts due to alert fatigue caused by an overload of critical alerts that don't differentiate themselves enough. I designed an alert system with a clear severity hierarchy, AI confidence, and recommended action, readable at a glance. (Bryant et al., 2014)

View the case study → Résumé
Diagnosing Alert Fatigue: the ESI-1 critical alert expanded in the Round 2 design, with Escalate to Pharmacy styled as the primary action and a stated 94% confidence recommendation banner

The Round 2 fix pictured above (Escalate styled as the primary action, with a stated confidence recommendation). The Round 1 design (Hold styled as primary) is documented in the case study.

Designed a clinical alert dashboard to cut hospitalist override behavior on critical drug interactions

Round 1 testing (n=3 RN proxy testers): 100% correctly triaged the critical alert, but 0% chose Escalate once AI confidence was shown. Round 2 (n=3) partly closed that gap: 33% chose Escalate once the recommendation was stated inline, up from 0%.

73.3
SUS Score
35.0
NASA-TLX Workload
100%
Correctly triaged the critical alert
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Built systematically, no guesswork.

Figma design systems

8pt grid, semantic tokens, Component/Variant/State naming, auto layout.

Accessibility audits

Stark-audited, WCAG 2.2 AA minimum, verified before every round of testing.

AI-assisted

Synthesized and organized research findings with the help of Claude AI.

Usability testing

Useberry + SUS + NASA-TLX, two rounds, every decision traced to a cited finding.

More work

Two more case studies

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Vantar: full-stack build

A logistics platform designed and built solo for a real client: dispatch, chain of custody, AI-assisted contract matching, in daily production use.

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About

I'm an early-career UX/product designer based in Frederick, MD. I believe that design cannot be done without data as the foundation, strong design starts with strong preparation. I enjoy solving problems, no matter the scope. Exploring new technology such as AI-assisted workflows excites me and the intersection between design and emerging tech.

More about how I work →